Have a question? We have answers. Check out our frequently asked questions below. If you don't find your question here (or an answer that works for you), contact us and we'll be happy to help.
Lands' End's return policy:
If you’re not satisfied with any item‚ simply return it to us at any time.
Exchanges will be issued for same-style merchandise, if available, when accompanied by proof of purchase from Lands’ End. If neither the customer, nor Lands’ End can locate this documentation and/ or same-style merchandise is not available, refunds will be issued at a value determined by Lands’ End.
Refund requests received within 90 days of purchase will be issued to the original form of payment when available. Refunds processed beyond 90 days, along with those lacking proof of purchase from Lands’ End, will be issued via Lands’ End Merchandise Credit.
Refunds will be issued for the original purchase price when accompanied by proof of purchase from Lands’ End. If neither the customer, nor Lands’ End can locate this documentation, refunds will be issued at the value determined by Lands’ End.
You can return items to stores or mail them back to us – your choice. For options and details, see our Customer Service Returns Page.
Look for the “More Information” section on every product page.
Our size charts are available in both inches and centimeters and include measuring instructions. If you are unsure about size, please take your measurements. Once you have taken your measurements:
Visit our size charts and click on the tab for the chart that best works for you. (Women, Men, Girls, Boys, etc.)
Contact us via live chat or call one of our helpful specialists at 800.963.4816.
Enter your order number and zip code at Track My Order.
If you don’t have your order number, sign into your Personal Shopping Account and click on “Order History & Tracking.”
If you are unable to track your order using the processes above, contact us via live chat or call one of our helpful specialists at 800.963.4816.
Check first to see if:
Shipping is free every day for orders with an order value* of $99 or more per shipping address. No promotion code required.
For orders with an order value* of $98.99 or less, we offer the low flat rate of $9 per shipping address.
*Order value is your merchandise total after a promotion is applied or other discounts are subtracted. Excludes personalization, gift boxing, shipping, taxes and gift cards.
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To cancel your subscription to any of our catalogs, send an email to firstname.lastname@example.org or call 800.963.4816.
When contacting us, please provide your full name and address or the C# from your catalog’s mailing label.
Yes, but only on orders made that same day. Your options are to:
Please note: We are unable to make changes to PayPal and International orders.
Orders can only be canceled on the same day they were placed.