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Returning Phone Orders within the U.S.

Guaranteed. Period.®

If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.


Need a Return/Reorder form?

Download a printable version here.

Free Shipping with Re-order*

*If you need to return an item or items AND want to re-order the same item or items in a different size or color, we will offer you FREE SHIPPING on your replacement order. Please call 1-800-963-4816 to place your re-order with one of our Customer Care Specialists and have the shipping fee waived. After placing your re-order, you can then make your return as outlined below.

Return Options

Use any of the following options to return Lands’ End products purchased online or from one of our catalogs.

If you no longer have your packing slip and/or receipt and you have a Personal Shopping Account, you can obtain your past online Order History here, or you can contact us via e-mail, chat or phone.

1. Return Internet or catalog orders at a Lands’ End store.

  • Make sure to bring the original packing slip for the items you wish to return.
  • Inform the associate if you are returning a gift.
  • Please allow 2-3 business days for Lands’ End to process and credit your return. We apologize for any inconvenience this may cause.

2. Use our Easy Return label for a flat fee of $6.95.

  • Securely package the items you wish to return, fill out and include the Return Form, and affix the Easy Return shipping label found on your packing slip.
  • Give the package to your mail carrier or drop it off at any U.S. Post Office or collection box.
  • A flat fee of $6.95 will be deducted from the amount of your refund.
  • Returning a gift?
    • Indicate on the return form that you received the item as a gift and include the contact information for both yourself and as much as you know about the original purchaser.
    • Refund and exchange options follow the same guidelines as indicated below.

Please note: Not all orders are eligible for the Easy Return label service. If your packing slip does not have one, use return methods 1 or 3.

3. Send your return to us with the shipper of your choice.

  • Securely package your return including the Return Form
  • Returning a gift?
    • Indicate on the return form that you received the item as a gift and include the contact information for both yourself and as much as you know about the original purchaser.
    • Refund and exchange options follow the same guidelines as indicated below.
  • Send to:
    Lands’ End Returns
    2 Lands' End Lane
    Dodgeville, WI 53595
    USA

A preprinted address label is on the packing slip for your convenience. You pay for postage at the point of return.


Want to reorder?

    Choose whichever method is most convenient:

  • Send back the items you wish to return, then place a new order online
  • Send back the items you wish to return along with your completed reorder
  • Call us at 1-800-963-4816, or
  • Fax us your completed packing slip reorder section at 1-800-332-0103.

Refunds and Exchanges

  • Refund requests received within 90 days of purchase will be issued to the original form of payment when available. Refunds processed beyond 90 days, along with those lacking proof of purchase from Lands' End, will be issued via Lands' End Merchandise Credit.
  • Refunds will be issued for the original purchase price when accompanied by proof of purchase from Lands' End. If neither the customer, nor Lands' End can locate this documentation, refunds will be issued at the value determined by Lands' End.
  • Exchanges will be issued for same-style merchandise, if available, when accompanied by proof of purchase from Lands' End. If neither the customer, nor Lands' End can locate this documentation and/ or same-style merchandise is not available, refunds will be issued at a value determined by Lands' End.

Price Adjustments

If an item you purchased from landsend.com or a Lands’ End catalog goes on sale for a lower price within 14 days of your original purchase, Lands’ End will refund the difference upon request.