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Returning Phone Orders from Hong Kong

Guaranteed. Period.®

If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.

Examine your 3-section packing slip.

  • Keep the Order summary for your records.
  • Send the Return Form along with your returned items.
  • Use the Return Label on the outside of your parcel.

If you return a gift you received, please tell us the name and address of the person who gave it to you. (Providing this information will help us keep your return confidential.)

To reorder:

Send the packing slip reorder section back with your return.

For a refund:

We'll issue a credit in the original form of payment. If the original form of payment is no longer valid, the payment was made with points or vouchers from a rewards program, or if the order was a gift, you'll be issued a Lands' End gift card instead.

Contact your local customs office for return of duties and taxes.

Return your parcel to:

56/F, Office Tower Langham Place
8 Argyle St.
Mong Kok, Kowloon, Hong Kong