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Returning Online Orders from Canada

Guaranteed. Period.®

If you’re not satisfied with any item, simply return it to us at any time.

1. Use our Easy Return (Canada Post) label for a flat fee of $9.95 US

Securely package the items you wish to return, fill out and include the Return Form and affix the Canada Post shipping label that was included with your original order.

Give the package to your mail carrier or drop it off at any Canada Post location. A flat fee of $9.95 US will be deducted from the amount of your refund.

2. Send your return to us with the shipper of your choice.

If you are returning a purchase that was shipped to Canada, please send your return to:

Lands' End Returns
Russell A Farrow
6220 Westar Drive
LaSalle, Ontario N9J 0B5

In returning merchandise to our Canadian address you authorize the Canadian customs broker to submit a claim for duty and taxes to Canada Border Services Agency on your behalf and to receive, endorse and deposit all such refunds.

If you are returning a purchase that was shipped to the US, please send your return to:

Lands' End Returns
2 Lands' End Lane
Dodgeville, WI 53595 USA

Free Shipping with Re-order*

*If you need to return an item or items AND want to re-order the same item or items in a different size or color we will offer you FREE STANDARD SHIPPING on your replacement order. Please call 1-800-963-4816 to place your re-order with one of our Customer Care Specialists and have the standard shipping fee waived. After placing your re-order you can then make your return as outlined below.

Important: Instructions for Worn Scrubs

  • Due to the nature and use of this product, email us at or contact 1.800.963.4816 and request to speak to Customer Service for returns of scrubs worn outside the house.

For a refund:

Lands' End will arrange for a credit to be issued (including taxes and duties) in the original form of payment.

To Exchange:

If you prefer to exchange your item, please follow these steps.

  1. Reorder item on
  2. We are unable to process exchanges included in return paperwork
  3. To initiate return and for assistance, please contact us by Chat or email us at

Price Adjustments

If an item you purchased from goes on sale for a lower price within 14 days of your original purchase, Lands’ End will refund the difference upon request. “On the Counter” pricing excluded.

Chat or email us at