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U.S. Retail Returns

Guaranteed. Period.®

If you’re not satisfied with any item‚ simply return it to us at any time.

Refunds and Exchanges

  • Refund requests received within 90 days of purchase will be issued to the original form of payment when available. Refunds processed beyond 90 days, along with those lacking proof of purchase from Lands' End, will be issued via Lands' End Merchandise Credit.
  • Refunds will be issued for the original purchase price when accompanied by proof of purchase from Lands' End. If neither the customer, nor Lands' End can locate this documentation, refunds will be issued at the value determined by Lands' End.
  • Exchanges will be issued for same-style merchandise, if available, when accompanied by proof of purchase from Lands' End. If neither the customer, nor Lands' End can locate this documentation and/ or same-style merchandise is not available, refunds will be issued at a value determined by Lands' End.

Return Options

If you purchased at a Lands’ End Shop at Sears®

  • Purchases made in our retail Lands’ End Shop at Sears® may be returned directly to Lands’ End for original purchase price when the original receipt is included with return.
  • Refund tender will be Lands’ End merchandise credit for products bought at Lands’ End Shop at Sears®.
  • If the original receipt is not included, the refund amount will be calculated by Lands’ End and issued as merchandise credit.
  • Fill out and include the Return Form.
  • Send to:
    Lands’ End Returns
    2 Lands' End Lane
    Dodgeville, WI 53595
    USA

Please Note: Sears® and Lands’ End Shops at Sears are no longer accepting any Lands’ End product returns.

If you purchased at a Lands’ End Retail Store

  • Purchases made at one of our stand-alone Lands’ End stores may be returned to any Lands’ End store.
  • Make sure to bring the original receipt/gift receipt for the items you wish to return.​

Please note: Lands’ End Stores and Lands’ End Outlets cannot accept returns of items purchased at Lands’ End Shops at Sears.

If you purchased at a seasonal or temporary Lands’ End Pop-Up Shop

  • Purchases made at one of our Lands’ End Pop-Up Shops may only be returned to Lands’ End using the return information included with your purchase.
  • Make sure to include the original receipt for the items you wish to return.
  • Fill out and include the Return Form.
  • Send to:
    Lands’ End Returns
    2 Lands' End Lane
    Dodgeville, WI 53595
    USA

Price Adjustments

If an item you purchased from landsend.com or a Lands’ End catalog goes on sale for a lower price within 14 days of your original purchase, Lands’ End will refund the difference upon request.