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U.S. Retail Returns

Guaranteed. Period.®

If you’re not satisfied with any item‚ simply return it to us at any time for an exchange or refund of its purchase price.


Return Options

If you purchased at a Lands’ End Shop at Sears®

  • Purchases made in our retail Lands’ End Shop at Sears may be returned to any Lands’ End Shop at Sears or any full line Sears® store.
  • Make sure to bring the original receipt/gift receipt for the items you wish to return.

Please Note: Sears® and Lands’ End Shops at Sears cannot accept returns of items purchased at Lands’ End Stores, Lands’ End Pop-Up Shops, or Lands’ End Business Outfitters.

If you purchased at a Lands’ End Retail Store (Outlet or Inlet)

  • Purchases made at one of our retail stand-alone Lands’ End stores or Lands’ End Outlets may be returned to any Lands’ End store or Lands’ End Outlet.
  • Make sure to bring the original receipt/gift receipt for the items you wish to return.

Please note: Lands’ End Stores and Lands’ End Outlets cannot accept returns of items purchased at Lands’ End Shops at Sears.

If you purchased at a seasonal or temporary Lands’ End Pop-Up Shop

  • Purchases made at one of our Lands’ End Pop-Up Shops may only be returned to Lands’ End using the return information included with your purchase.
  • Make sure to include the original receipt for the items you wish to return.
  • Fill out and include the Return Form.
  • Send to:
    Lands’ End Returns
    2 Lands' End Lane
    Dodgeville, WI 53595
    USA

Refunds

  • Refunds will be issued in the original form of payment. If the original form of payment is no longer valid, the payment was made with points or vouchers from a rewards program or if the order was a gift, you’ll be issued a Lands’ End Gift Card.
  • If you return an item where the record of purchase dates back 9 months or greater, we will issue a refund in the form of a refund check.
  • If you return an item for which there is no record of purchase, we will issue a refund for the item’s lowest sale price in the form of a Lands’ End Gift Card.

Price Adjustments

If an item you purchased from landsend.com or a Lands’ End catalog goes on sale for a lower price within 14 days of your original purchase, Lands’ End will refund the difference upon request.