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Our Legendary Customer Service

Here to serve you, any way you choose.

Help Center

Looking for answers fast? Search our Help Center by entering a question or a few key words. We'll quickly find the most-relevant answers so you can be on your way.

Get Live Help 24/7

Call us 24/7 at 1-800-963-4816 or send a text between 7am – 11pm CT.

Guaranteed. Period. ®

If you're not satisfied with any item, simply return it to us at any time.

Free Returns at Lands' End Stores

Make your return at any Lands' End Store near you.

Personalize It

Add a monogram to make any item uniquely yours.

Hemming's Always Free

We'll hem or cuff your pants free of charge.

Lands' End ranks first in Newsweek's list of America's Best Customer Service for online clothing retailers.

The America's Best Customer Service 2019 ranking was identified from an independent survey of more than 20,000 U.S. customers who were asked whether they would recommend brands to friends or family, and assessed brands in quality of communications, technical competence, range of services, customer focus, and accessibility.

America's Best Customer Service 2019 | Newsweek | Powered by Statista

The America's Best Customer Service 2019 ranking was identified from an independent survey of more than 20,000 U.S. customers who were asked whether they would recommend brands to friends or family, and assessed brands in quality of communications, technical competence, range of services, customer focus, and accessibility.