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Our Legendary Customer Service

Here to serve you, any way you choose.

Help Center

Looking for answers fast? Search our Help Center by entering a question or a few key words. We'll quickly find the most-relevant answers so you can be on your way.

Get Live Help 24/7

Call us 24/7 at 1-800-963-4816 or send a text between 7am – 11pm CT.

Guaranteed. Period. ®

A policy so simple, it's only two words long.

Free Returns at Lands' End Stores

Make your return at any Lands' End Store near you.

Personalize It

Add a monogram to make any item uniquely yours.

Hemming's Always Free

We'll hem or cuff your pants free of charge.

Lands' End has earned the StellaService Elite award!

The StellaService seal is the web's most trusted mark of high-quality customer service. StellaService uses rigorous methodology to test the customer service performance of online businesses. In 2016, StellaService announced Lands' End as a recipient of the StellaService Elite Award for Email, Chat and Phone, awarded to only a small percentage of retailers who provide the very best in customer care.