Making returns easy for you is simply what we do. If you’re not satisfied with an item‚ simply return it to us. If you have questions that aren’t covered in this article, Landsend.com is an excellent resource, make sure to read our Lands’ End Returns page for more information. However, there is a certain level of comfort found in speaking directly to a person when you need a solution (and we get that). You can call 1-800-963-4816 any time, day or night.
Please visit our Returns Guided Help for information on making a return or exchange.
A credit is processed for the returned item. A new order can be placed if desired.
If you need to place a new order for the same item(s) in a different size or color, please call 1-800-963-4816 to place your order with one of our Customer Care Specialists for Free Standard Shipping.
Note: $6.95 will be deducted from the refund credit for the use of the Easy Return Label.
Yes, we do. A $99 total is all it takes to earn free shipping. Free shipping is also available when you reorder a replacement item during your return process. You can also call 1-800-963-4816 to place your reorder with one of our Customer Care Specialists and have the shipping fee waived.
When returning non-personalized Lands’ End branded merchandise within 90 days of purchase, you may receive free return shipping by following these steps:
For this, you have a few options. You can send your return back to us, then place a new order online. If returning, but not reordering, fill out the Return Form and affix the Easy Return shipping label (found on your packing slip) to your package. Hand the package to any post office, mail carrier or collection box. Send your return to Lands’ End Returns, 2 Lands’ End Lane Dodgeville, WI 53595 USA. Another option is to call us at 1-800-963-4816 to be walked through the return process and place a reorder over the phone. If you’d prefer to send a fax, you can send your completed reorder form to 1-800-332-0103. Have your packing slip and receipt been misplaced? Not to worry. As long as you have a Personal Shopping Account‚ you can find the information you need online under Order History. If face to face is more your style, you can return your item to any Lands’ End store. If you are returning a gift, indicate that the item is a gift. Include the purchaser’s information to ensure your return is processed as smoothly as possible.
Eligible returns received within 90 days of purchase will be issued to the original form of payment when available. Eligible returns received beyond 90 days from the date of purchase or without a Lands’ End proof of purchase will be issued a Lands’ End Merchandise Credit.
Refunds will be issued for the original purchase price only when accompanied by a Lands’ End proof of purchase. If neither the customer nor Lands’ End can locate this documentation, the refund will be issued at the value determined by Lands’ End.
School Uniform items without a logo follow the return policy guidelines above. School Uniform items with a logo may be returned within 90 days of purchase for a Merchandise Credit. No returns will be accepted after 90 days.
Personalized items, including, but not limited to, items with a monogram or embroidery, and items marked final sale may not be returned to Lands’ End and are expressly excluded by this Return Policy.
Non-Lands’ End branded product may be returned for up to 90 days. Refund will be in the original form of payment. No returns will be accepted after 90 days.
All returns are final. Items sent to Lands’ End outside of the terms of this Return Policy are not subject to refund and will not be returned to sender.
Please use our Returns Help Center for more information about returning your purchase.
If you’re not satisfied with any item, simply return it to us for an exchange or refund of its purchase price. Canadian returns can use our Easy Return label. Fill out your Return Form. Affix the included Canada Post shipping label to your package. Send the package with your mail carrier or drop it off at any Canada Post location. If you are returning using the shipper of your choice, please send your return to: Lands' End Returns, Russell A Farrow, 6220 Westar Drive LaSalle, Ontario N9J 0B5. If you are returning a purchase that was shipped to the US, please send your return to: Lands' End Returns, 2 Lands' End Lane Dodgeville, WI 53595 USA
If a Lands’ End branded item you purchased from landsend.com or a Lands’ End catalog goes on sale for a lower price within 14 days of your original purchase, a one-time price adjustment may be made for items in stock at the time the refund is processed. “On the Counter” and Cyber Promotions pricing excluded.
Our Refund Team will validate if the order qualifies for a better deal within 3-5 business days. If there is a refund due, it is issued to the original form of payment. Please allow the necessary time for your bank to process the credit for refunds on qualifying orders.
If your Lands' End items were not purchased from Lands' End directly or from landsend.com, over the phone, or a Lands' End retail store. They should be returned to the place of purchase. To learn how to return your Lands End items that were purchased from a Kohl's store or Kohl's website, Please see Kohl's return policy and process here. Anything purchased from Landsend.com, Lands' End store and Lands’ End phone orders CANNOT be returned to Kohl's.