How to Make a Return

How to return your Lands' End purchase and other frequently asked questions.

Making returns easy for you is simply what we do. If you’re not satisfied with an item‚ simply return it to us. If you have questions that aren’t covered in this article, is an excellent resource, make sure to read our Lands’ End Returns page for more information. However, there is a certain level of comfort found in speaking directly to a person when you need a solution (and we get that). You can call 1-800-963-4816 any time, day or night.

Does Lands’ End have free shipping?

Yes, we do. A $99 total is all it takes to earn free shipping. Free shipping is also available when you reorder a replacement item during your return process. You can also call 1-800-963-4816 to place your reorder with one of our Customer Care Specialists and have the shipping fee waived.

How do I return Lands’ End in the US?

For this, you have a few options. You can send your return back to us, then place a new order online. If returning, but not reordering, fill out the Return Form and affix the Easy Return shipping label (found on your packing slip) to your package. Hand the package to any post office, mail carrier or collection box. Send your return to Lands’ End Returns, 2 Lands’ End Lane Dodgeville, WI 53595 USA. Another option is to call us at 1-800-963-4816 to be walked through the return process and place a reorder over the phone. If you’d prefer to send a fax, you can send your completed reorder form to 1-800-332-0103. Have your packing slip and receipt been misplaced? Not to worry. As long as you have a Personal Shopping Account‚ you can find the information you need online under Order History. If face to face is more your style, you can return your item to any Lands’ End store. If you are returning a gift, indicate that the item is a gift. Include the purchaser’s information to ensure your return is processed as smoothly as possible.

How do I return Lands’ End in Canada?

If you’re not satisfied with any item, simply return it to us for an exchange or refund of its purchase price. Canadian returns can use our Easy Return label. Fill out your Return Form. Affix the included Canada Post shipping label to your package. Send the package with your mail carrier or drop it off at any Canada Post location. If you are returning using the shipper of your choice, please send your return to: Lands' End Returns, Russell A Farrow, 6220 Westar Drive LaSalle, Ontario N9J 0B5. If you are returning a purchase that was shipped to the US, please send your return to: Lands' End Returns, 2 Lands' End Lane Dodgeville, WI 53595 USA

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