Gift Cards — FAQS

How do I redeem the Lands’ End® Gift Card?

Lands’ End® Gift cards are redeemable at landsend.com, participating Lands’ End® store locations in the U.S., and through the Lands’ End® catalog toll free number at 800-800-5800.

  1. To redeem the Lands’ End® Gift Card you’ll need your 16-digit Gift Card number and 8-digit PIN code. When you receive your plastic Gift Card, scratch off the PIN box to see your number. For online orders, simply enter the Gift Card number and PIN code in the appropriate fields when you check out. When purchasing from our catalog, the Customer Care Specialist will ask you for your Gift Card number and PIN code. For in-store redemptions at Lands’ End standalone store locations, present the plastic Gift Card or a printed version of your eGift Card to the Sales Associate at check-out.

 

What is a Lands’ End Gift Card?

A Lands’ End® Gift Card comes in two forms: a wallet-size plastic card and an electronic eGift Card. A Gift Card works like a debit card and can be applied to any Lands’ End® purchase up to the amount for which it was issued, including all merchandise, shipping charges, taxes or special services like monogramming and gift boxing. It’s a can’t-miss gift that allows recipients to pick out exactly what they want! Plastic Gift Cards are available in designs for all occasions and are mailed in an attractive packet. eGift Cards are also available in many designs and delivered via email.

Where can I purchase a Lands’ End® Gift Card?

Lands’ End® Gift Cards can be purchased at landsend.com, by phone (800-800-5800), or in Lands’ End® retail stores.

Can I redeem a Sears® or Kmart® Gift Card at Lands’ End?

As of Oct. 13, 2018, Lands’ End no longer accepts Sears® or Kmart® Gift Cards to be used as payment towards a Lands’ End purchase for online orders, call center orders, and in-store purchases at the Lands’ End stand-alone retail stores. Please contact Lands’ End Customer Service for further assistance at 1-800-963-4816.

How do I choose the Gift Card design I want?
There is a selection of designs to choose from for every occasion. Select the one(s) you want and order online or let our Customer Care Specialist know which one(s) you’d like by referring to the design name.
Can more than one method of payment be applied toward a purchase?

Yes. Any combination of Lands’ End® Gift Cards and/or credit card may be applied toward your Lands’ End® purchase.

Where can I use the Lands’ End® Gift Card?

Lands’ End® Gift Cards are redeemable at landsend.com, Lands’ End standalone store locations in the U.S., and through the Lands’ End® catalog toll free number at 800-800-5800.

How long does it take to deliver a Gift Card or eGift Card?

Plastic Gift Cards are sent generally within 24 hours of your order. Please allow 4-7 days for delivery (and an extra day or two during the holidays). You can upgrade your shipping option to Express for a fee. eGift Cards are sent via email and generally arrive in the recipients inbox within several minutes.

How can I check the balance on my Gift Card?

You can check your Gift Card balance online any time at landsend.com. Just look for the Check Gift Card Balance link on our Gift Card page. You can also check your Gift Card balance by calling our automated Gift Card hotline 24-hours a day: 1-888-816-7040.

Do Lands’ End® Gift Cards ever expire?

No. As long as there is value remaining on the Gift Card, it will not expire. You can spend it anytime. And unlike some other companies, we do not charge a fee for holding on to a card beyond a specified time.

How do I return merchandise purchased with a Gift Card?

The same way you return all other Lands' End® merchandise. If you ask for a refund on an item, we will issue a Lands' End Merchandise Credit for the amount of the refund.

What happens if I accidentally delete the e-mail message that contained an eGift Card?

Give us a call at 1-888-462-4704, and we’ll resend the email.

Can more than one method of payment be used during a purchase?

Yes. Any combination of Lands’ End® Gift Cards and/or credit card may be applied toward your Lands’ End® purchase.

Can I replace a lost or stolen Gift Card?

We will replace a lost or stolen Gift Card if you have the card number OR can provide the name of the purchaser and the intended recipient. Please call 1-888-462-4704 to report your missing card. If you purchased the card from a Land’ End® retail location, the card number will be on the receipt. Unfortunately, without the appropriate customer information or proof of purchase, we cannot replace lost or stolen Gift Cards.

How can I be sure that the eGift Card I sent has been received?

To be certain an eGift Card has been received, please check with the recipient. Most eGift Cards are delivered successfully within 4 hours of your order. However, as with all email, a number of factors could prevent a card from being delivered to a recipient’s in-box. A full inbox, an invalid email address or a spam filter can prevent an eGift Card from reaching its intended recipient. If we are notified that an eGift Card has not been delivered, we can assist in resending the eGift card or you can go to the link at the bottom of your Order Receipt. Enter the email address and confirmation number associated with the Gift Card, then select the "Track" button. Once the Gift Card appears, select the "Send" button. Enter the appropriate email address and select "Submit." The Gift Card has now been resent.

Can I add to the balance remaining on my Gift Card?

Not at this time.

When is my Gift Card activated?

Your card is activated when you receive it. You don’t have to call us to start using it!

How can I order a large quantity of Gift Cards for a business?

Please call Lands’ End Gift Card at 1-877-312-2209.

General Terms and Conditions

Gift Cards can be issued for any amount between minimum of $15.00 (eGift Card $10) and a maximum of $500.

The plastic Gift Card is sent in a packet that includes the name of the sender, the name of the recipient, the amount of the card and optional gift message. Gift boxing is not currently available for Gift Cards.

There is no charge for shipping the Gift Card packet, which normally takes 3-4 business days (please allow an extra day or two during the holiday season). You can select Express & you’ll be charged for the upgrade.

Lands’ End® Gift Cards are issued by LEGC, LLC and are redeemable at landsend.com, participating Lands’ End® store locations in the U.S., and the Lands’ End® catalog. Not valid for purchase of any third party cards. Not redeemable for cash, except where required by law. Not redeemable for payment on accounts with open terms. Lost, stolen or damaged Gift Cards may only be cancelled and replaced with proof of purchase. Protect this card like cash. Use of this card constitutes acceptance of these terms. © 2014 LEGC, LLC

Third Party Lands’ End® Gift Cards are issued by LEGC, LLC and are redeemable at landsend.com and Lands’ End catalog. Not valid for purchase of any third party cards. Not redeemable for cash, except where required by law. Not redeemable for payment on accounts with open terms. Lost stolen or damaged Gift Cards may only be cancelled and replaced with proof of purchase. Protect this card like cash. Use of this card constitutes acceptance of these terms. © 2014 LEGC, LLC

Gift Certificates

What if I still have a Lands’ End® Gift Certificate. Can I redeem it now?

Yes. You can still redeem a Lands’ End Gift Certificate over the phone or at Lands’ End Inlets®.

What if I spend only part of the amount of the Gift Certificate and still have a balance on it?

If the balance on your Gift Certificate is:

  • a. $5.00 or greater - we’ll send you a Gift Card for the amount*
  • b. $1.00-$5.00 - we’ll send you a check for the amount*
  • c. Less than $1.00? No refund will be issued

Gift Cards and checks will be sent to your billing address.

Gift Card vs. Gift Certificate – What’s the difference?

The Lands’ End® Gift Card is plastic and looks like a credit card. It has both a 16-digit Gift Card number and an 8-digit PIN number on the back to use for redemption. Prior to the introduction of Gift Cards, we issued Gift Certificates, which are paper and look like a birth certificate. It has an 8-digit number on the front to use for redemption. Although we no longer issue Lands’ End® Gift Certificates, we still accept them.