Rated 1 out of 5 by Gracierain Mine quit working. New controller has the same problem.
It turns off right after plugging in. Mfr. was happy to replace. I had it replaced and the new one does the same thing - right out of the package.
November 15, 2015
Rated 2 out of 5 by FranFH Mine Stopped Working, But It's Under Warranty So I'll Contact the Manufacturer
To echo what others have said, I expected a much longer life from this heated mattress pad. Although I purchased it in March 2014, I didn't actually start using it until this past Fall (about eight months ago). I only use one side, but suddenly, it stopped working. It wasn't warming and I saw that the lights had gone out on my controller. When I unplugged my side from the electric outlet, waited a bit, and replugged it. everything lit up again; but after a short time, the controller went dark again. I've done this a number of times and tthe same thing happens. I just read, though, that this warming pad has a five-year warranty; so I'm going to contact the manufacturer to see if they can help. Maybe others who have noted this pad's short life can try this too.
June 28, 2015
Rated 5 out of 5 by acjc heated mattress pad
OK, this is what you need to do to keep this functional--- First of all, it is not plush- it's rather thin. When I used it initially, I removed my 400 ct supima mattress pad and replaced it with the heated one. It worked great but did not fit my mattress as tight as I like. I slept on it a few nights and it wrinkled under my fitted sheet. Next, I left it on then put the thick supima mattress pad OVER it then put on my 6 ounce flannel sheets. It worked! I do not have to turn the heat up any more than when it was on alone. This eliminates my having to wash it and worry that it may quit working.( I only wash the supima pad.) We LOVE this mattress pad. We used it all winter without ANY issues.
May 6, 2015
Rated 3 out of 5 by Lorela It was great while it lasted.
I really loved this. I have a cool bedroom and being able to climb into a warm bed at night was wonderful. Though I never ran my side all night, just to warm up the bed , my side died almost exactly one year after purchasing. For what I paid for this I really had hoped for more than a year. SO if you buy it know it will be a wonderful experience...for a limited time.
January 22, 2015
Rated 2 out of 5 by RebeccaSmith It was great, until it wasn't.
We loved this so much when we got it! I love cool air in the room, but toasty warmth in the bed, and this is exactly what we got. But now, only one side heats up. This was an expensive purchase and we expected it to last...
January 16, 2015
Rated 4 out of 5 by shepherdsue Overall very good and comfortable.
We have owned this for a year. It is very cushiony and of very good quality materials. It's nice that it has two controls to accommodate different heat preferences for bedmates. :) It also doesn't get uncomfortably hot like some can. We turn ours on before getting into bed but turn them off when we turn off the lights. The wires are embedded well in the cover and you can't feel them through the mattress pad. My only complaints are that the wires attach to the mattress pad and stick out and leave bumps under the sheet. We wound up reversing the cover so the wires attach at the foot of the bed to get around that issue. Update: exactly a year to the date, the one control stopped working. It would turn on for 3 seconds then turn itself off, and not work. I called customer service and they were great. They are shipping me a new one, free of charge with a free return label for the broken pad. I love Lands End customer service! Thank you!
December 2, 2014
Rated 2 out of 5 by lovesdoxies Great while it lasted but didn't last!
Just like another reviewer describes, we are in 2nd season and pad has quit working. It was the best last season - nice padding and perfect preheating. Now - after washing - both sides have quit. Blinks on for a few seconds, then goes off. I am very disappointed. Was expensive - expected longer life. Therefore I do not recommend.
November 16, 2014
Rated 3 out of 5 by LMPappa Awesome while it worked
LOVE LOVE LOVED having nice warm sheets every night before bed! We have a pretty cold house in the winter and this mattress pad was what I always called the "perfect finish" to my plush winter bed of flannel and fluffy loveliness. After our first two winters, I finally got brave enough to wash it - following the directions to the letter! Low and behold, I put it on our bed tonight for the first time this season and MY SIDE has stopped working. UGH. I press the "on" button, it stays on for approximately 5 seconds, then shuts off - no warmth. I tried the other transformer and the same thing happens. SO IRRITATED. I get that not everything is built to run like a Honda, but man, this mattress pad was expensive and I really didn't want to buy another one. GRR. Really, really sad.
October 5, 2014
Rated 2 out of 5 by catincan High frequency buzzing drives me crazy
We purchased this mattress pad cover and really enjoyed the heat and the quality of the fabric was fine. However, we returned it because there is a high pitch buzzing/humming emitted by the transformer. Lands End was kind enough to replace it. The second one does the same thing. We kept the second cover but needed to wrap the transformers in towels. We just brought it out for the first time for the cooler nights and that sound is still there. It is a high pitch sound that drives me crazy. I wouldn't buy this again.
October 1, 2014
Rated 1 out of 5 by JNRose Does not pre-warm the bed
I hate getting into a cold bed. The Land's End description says this heated mattress pad "pre-warms the sheets before you get in." However, there is a sticker on the actual pad that says, "?IMPORTANT NOTICE This warming product has been designed to provide you a gentle relaxing heat. It will NOT feel warm to the touch of your hand, even on HI. You must actually use it to experience the cozy warmth it will generate. If the control lamp is lit, it is working." So it does NOT pre-warm the bed. I turned it on HI for 45 minutes to test it and sure enough, I couldn't feel any heat whatsoever. And of course the bed is going to warm up AFTER I get in, with or without this or any heated mattress pad. I want the bed PRE-WARMED as the description says. False advertising, Land's End!
June 13, 2014