World-class customer service and quality products begin with great people. As senior vice president of employee and customer services, Kelly Ritchie has devoted her entire career to making Lands' End a great place to work, spending time with employees and listening to their insights.
As senior vice president for Lands' End, Ritchie manages the work life details for thousands of employees worldwide. All of operations including call centers and distribution centers report directly to Ritchie. She oversees benefits and compensation, employee communications, recruitment and retention. She also directs initiatives that make Lands' End a great place to work, including the Comer Activity Center, the on-site clinic, the back-up childcare center and more.
Ritchie joined Lands' End in 1985 and became a vice president and executive team member in 1995.
She holds a Bachelor of Science degree in business administration from the University of Wisconsin – Eau Claire. Ritchie reports to Federica Marchionni, the CEO of Lands' End.