Returning Phone Orders From Canada
If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.
Free Shipping with Re-order*
*If you need to return an item or items AND want to re-order the same item or items in a different size or color, we will offer you FREE SHIPPING on your replacement order. Please call 1-800-963-4816 to place your re-order with one of our Customer Care Specialists and have the shipping fee waived. After placing your re-order, you can then make your return as outlined below.
Use one of the following options to return Lands' End products purchased online or from one of our catalogs. (Sorry, Lands' End products can no longer be purchased or returned at Sears Canada locations.)
1. Use our Easy Return (Canada Post) label for a flat fee of $8.95 US
Securely package the items you wish to return, fill out and include the Return Form and affix the Canada Post shipping label that was included with your original order.
Give the package to your mail carrier or drop it off at any Canada Post location. A flat fee of $8.95 US will be deducted from the amount of your refund.
2. Send your return to us with the shipper of your choice.
If you are returning a purchase that was shipped to Canada, please send your return to:
Lands' End Returns
Russell A Farrow
6220 Westar Drive
LaSalle, Ontario N9J 0B5
In returning merchandise to our Canadian address you authorize the Canadian customs broker to submit a claim for duty and taxes to Canada Border Services Agency on your behalf and to receive, endorse and deposit all such refunds.
If you are returning a purchase that was shipped to the US, please send your return to:
Lands' End Returns
2 Lands' End Lane
Dodgeville, WI 53595 USA
- Call us at 1-800-963-4816, or
- Complete the packing slip reorder section and fax it to us at 1-800-332-0103, or
- Send the packing slip reorder section back with the return.
For a refund:
Lands' End will arrange for a credit to be issued (including taxes and duties) in the original form of payment.
If the original form of payment is no longer valid, the payment was made with points or vouchers from a rewards program, or if the order was a gift, you'll be issued a Lands' End gift card instead.