Returning Online Orders Within the U.S.
If you’re not satisfied with any item‚ simply return it to us at any time for an exchange or refund of its purchase price.
Need a Return/Reorder form?
Free Shipping with Re-order*
*If you need to return an item or items AND want to re-order the same item or items in a different size or color‚ we will offer you FREE SHIPPING on your replacement order. Please call 1-800-963-4816 to place your re-order with one of our Customer Care Specialists and have the shipping fee waived. After placing your re-order‚ you can then make your return as outlined below.
Use any of the following options to return Lands’ End products purchased online or from one of our catalogs.
1. Return Internet or catalog orders at a Sears store.
- Bring the Lands’ End items you wish to return to any full line Sears® store.
- Make sure to bring the original packing slip for the items you wish to return.
- You will receive an immediate return confirmation from Sears. Please allow 2-3 business days for Lands’ End to process and credit your return. We apologize for any inconvenience this may cause.
Just follow these guidelines
Please Note: Sears cannot accept exchanges or returns from Lands’ End Stores‚ Lands’ End Pop-Up Shops‚ or Lands’ End Business Outfitters.
2. Use our Easy Return label for a flat fee of $6.95.
- Securely package the items you wish to return, fill out and include the Return Form, and affix the Easy Return shipping label found on your packing slip.
- Give the package to your mail carrier or drop it off at any U.S. Post Office or collection box.
- A flat fee of $6.95 will be deducted from the amount of your refund.
Please note: Not all orders are eligible for the Easy Return label service. If your packing slip does not have one, use return methods 1 or 3.
3. Send your return to us with the shipper of your choice.
Lands’ End Returns
2 Lands' End Lane
Dodgeville, WI 53595
A preprinted address label is on the packing slip for your convenience. You pay for postage at the point of return.
Returning a gift?
- Include the purchaser’s name and address along with your return. Indicate whether you’d like to exchange the gift for another product or if you’d like a refund or Gift Card.
Want to reorder?
- Send back the items you wish to return, then place a new order online
- Send back the items you wish to return along with your completed reorder
- Call us at 1-800-963-4816, or
- Fax us your completed packing slip reorder section at 1-800-332-0103.
Choose whichever method is most convenient:
- Refunds will be issued in the original form of payment. If the original form of payment is no longer valid, the payment was made with points or vouchers from a rewards program or if the order was a gift, you’ll be issued a Lands’ End Gift Card.
- If you return an item where the record of purchase dates back 9 months or greater, we will issue a refund in the form of a refund check.
- If you return an item for which there is no record of purchase, we will issue a refund for the item’s lowest sale price in the form of a Lands’ End Gift Card.
If an item you purchased from landsend.com or a Lands’ End catalog goes on sale for a lower price within 14 days of your original purchase, Lands’ End will refund the difference upon request. “On The Counter”, “Doorbusters” pricing excluded.