Returning Online orders From Canada
If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.
1. Use our Easy Return (Canada Post) label for a flat fee of $8.95 US
Securely package the items you wish to return, fill out and include the Return Form and affix the Canada Post shipping label that was included with your original order.
Give the package to your mail carrier or drop it off at any Canada Post location. A flat fee of $8.95 US will be deducted from the amount of your refund.
2. Send your return to us with the shipper of your choice.
If you are returning a purchase that was shipped to Canada, please send your return to:
Lands' End Returns
6220 Westar Drive
LaSalle, Ontario N9J 0B5
In returning merchandise to our Canadian address you authorize the Canadian customs broker to submit a claim for duty and taxes to Revenue Canada on your behalf and to receive, endorse and deposit all such refunds.
If you are returning a purchase that was shipped to the US, please send your return to:
Lands' End Returns
2 Lands' End Lane
Dodgeville, WI 53595 USA
Free Shipping with Re-order*
*If you need to return an item or items AND want to re-order the same item or items in a different size or color, we will offer you FREE SHIPPING on your replacement order. Please call 1-800-963-4816 to place your re-order with one of our Customer Care Specialists and have the shipping fee waived.
For a refund:
Borderfree, our international partner, will issue a credit (including taxes and duties) in the original form of payment. BF*Lands End Inc. will appear on billing statements.
If you prefer to exchange your item, please follow these steps.
- Reorder item on landsend.com
- We are unable to process exchanges included in return paperwork
- To initiate return and for assistance, please contact us by Chat or email us at firstname.lastname@example.org
If an item you purchased from landsend.com goes on sale for a lower price within 14 days of your original purchase, Lands’ End will refund the difference upon request. “On the Counter”, “Doorbusters” pricing excluded.
Chat or email us at email@example.com.