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Security

Your Information is Secure at Lands' End

We go to great lengths to keep your financial information private and safe. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. If that security were ever breached, it would cost you nothing - so you can buy online with confidence.

If you have additional questions regarding security at Lands' End, please call us toll-free at 1-800-800-5800 or e-mail us, including your name and mailing address, at mysecurity@landsend.com.

Your financial information is safe.

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly difficult to decipher code, which is processed immediately. In addition, we employ an outside company to "audit" our security and make sure it is trustworthy.

Your transactions are secure.

When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process. In addition, you may consult the rules established by your browser to learn about other possible features that indicate that you are on a secure internet page.

Your transactions are guaranteed.

We guarantee that your transactions are secure when you place an order through the Lands' End site. In the unlikely event that anything happened with your credit card transaction, you would have no liability for any charges relating to that transaction. Here's how it works: The Fair Credit Act states that your credit card company can only hold you liable for up to $50 in fraudulent charges to your credit card account. So that it will cost you nothing, Lands' End will cover any amount up to $50 billed to you by your credit card company for any unauthorized charges to your account, if those charges result from an order you've placed on our secure server. Remember to promptly notify us and your credit card company of any fraudulent charges and follow the procedures relating to fraudulent charges outlined in your credit card agreement in order to get this protection. We'll work with your card company to minimize hassle for you. It's Guaranteed. Period.®

Terms of Use

By accessing or using any features on landsend.com, you agree to be bound by these terms of service. We may periodically change these terms without providing prior notice. So, we recommend that you read these terms carefully each time you use this website.

Disputes


Applicable Law

Any dispute relating to the landsend.com website or use or inability to use the landsend.com website (collectively, 'Dispute') will be governed by the laws of the State of Wisconsin, without regard to (i) its conflict of law provisions, (ii) the 1980 United Nations Convention on Contracts for the International Sale of Goods, or (iii) any provision of the Uniform Computer Information Transaction Act as it may be enacted in Wisconsin or any other jurisdiction. Lands' End will not be liable for and you may not recover consequential, punitive, special, incidental, and/or indirect damages from any claim relating to your use of the landsend.com website.

Mandatory Arbitration

Any Dispute shall be submitted to confidential arbitration in Madison, Wisconsin, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or any other appropriate relief in any state or federal court in the State of Wisconsin, and you consent to exclusive jurisdiction and venue in such courts. Arbitration of any and all Disputes shall be conducted in accordance with the American Arbitration Association rules with a three judge panel. The arbitration award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

No Class Actions

To the fullest extent permitted by applicable law, no arbitration under these terms shall be joined to an arbitration involving any other party subject to these terms, whether through class arbitration or otherwise.