Have a question? We have answers. Check out our frequently asked questions below. If you don't find your question here (or an answer that works for you), contact us and we'll be happy to help. Guaranteed. Period.®
Look for the “More Information” section on every product page.
Our size charts are available in both inches and centimeters and include measuring instructions. If you are unsure about size, please take your measurements. Once you have taken your measurements:
Visit our size charts and click on the tab for the chart that best works for you. (Women, Men, Girls, Boys, etc.)
Contact us via live chat or call one of our helpful specialists at 800.963.4816.
Lands' End's return policy:
Guaranteed. Period.® If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.
When we say everything is Guaranteed. Period.® we mean it. Even after an item is personalized with monogramming or hemming.
You can return items to stores or mail them back to us – your choice. For options and details, see our Customer Service Returns Page.
Yes, but only on orders made that same day. Your options are to:
Please note: We are unable to make changes to PayPal and International orders.
Orders can only be canceled on the same day they were placed.
Enter your order number and zip code at Track My Order.
If you don’t have your order number, sign into your Personal Shopping Account and click on “Order History & Tracking.”
If you are unable to track your order using the processes above, contact us via live chat or call one of our helpful specialists at 800.963.4816.
Check first to see if:
Shipping is free every day for orders with an order value* of $50 or more per shipping address. No promotion code required.
For orders with an order value* of $49.99 or less, we offer the low flat rate of $8 per shipping address.
*Order value is your merchandise total after a promotion is applied or other discounts are subtracted. Excludes personalization, gift boxing, shipping, taxes and gift cards.
To unsubscribe from your email newsletter, click on "unsubscribe" at the bottom of the newsletter, or you can unsubscribe from your Personal Shopping Account.
You will be given the option to choose how often you'd like to receive our emails or you can unsubscribe altogether.
Please allow up to one week for emails to stop.
To cancel your subscription to any of our catalogs, send an email to firstname.lastname@example.org or call 800.963.4816.
When contacting us, please provide your full name and address or the C# from your catalog’s mailing label.
You can sign up for text messages by sending the word “JOIN” to 77344!
No purchase is necessary! All you need is an SMS-capable device with a U.S. phone number.
No more than 2 messages per week (8/month).
Your carrier may charge you for incoming and outgoing messages. Please, check with your phone provider for messaging rates. Lands’ End does NOT charge for sending or receiving messages.
Every mobile service carrier has a different rate plan for text messaging and data services access. You may be charged per use or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access. Please contact your mobile carrier directly if you aren’t sure what fees you will be charged for using our text messaging services.
SMS stands for Short Message Service and is also commonly referred to as a "text message". With an SMS, you can send a message of up to 160 characters to another device. Longer messages will automatically be split up into several parts.
You will receive all Lands’ End marketing text messages from 77344. To make it easier to recognize our text messages, add us to your contact list with the phone number 77344. Short code 77344 is set up for exclusive use by Lands’ End for consumer communication.
A short code is a shortened version of a phone number. A short code is generally five or six numbers in length. Five-digit short codes range from 20000 to 99999; six-digit short codes range from 222222 to 899999. You can send and receive text messages from a standard U.S. short code, as well as a traditional phone number.
Please re-join Lands’ End ANYWHERE by texting JOIN to 77344 from your new phone number.
If you do not want to have your name shared with non-affiliated companies, or you no longer wish to receive Lands' End catalogs, emails or text messages, please call 1-800-963-4816. You can also contact us via email at email@example.com. To discontinue receiving catalogs, please include your name and mailing address or C# from your catalog's mailing label in the message. Please allow 2-4 weeks for mailings to stop.
Please text the word “STOP” to 77344 for immediate removal from our messaging list. You may also call us at 1-800-963-4816 or email us at firstname.lastname@example.org and request to be removed. The process may take up to 3 business days to complete.
Visit our Privacy page for any additional information.