Our Legendary Customer Service

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Help Center

Looking for answers fast? Search our Help Center by entering a question or a few key words. We'll quickly find the most-relevant answers so you can be on your way.

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A helpful Customer Care Specialist is always just a click or call away.

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Guaranteed. Period. ®

A guarantee so simple, it's only two words long.

Free Returns at Sears

Make your return at any Lands' End Shop at Sears near you.

Personalize It

Add a monogram to make any item uniquely yours.

Hemming's Always Free

We'll hem or cuff your pants free of charge.

Lands’ End has earned the StellaService Elite award!

StellaService Seal

The StellaService seal is the web’s most trusted mark of high-quality customer service. StellaService uses rigorous methodology to test the customer service performance of online businesses. In 2015, StellaService announced Lands’ End as a recipient of the StellaService Elite Seal, awarded to only a small percentage of retailers who provide the very best in customer care.