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Types of personal information we may gather
Lands’ End gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, administer our business, and improve your shopping experience. The following are examples of the personal information we gather from you.
How we use personal information
We ask you for certain kinds of personal information in order to provide you with the services you request and to process and deliver your order. We also may use your personal information to provide you with customized communications and keep you updated on the latest promotions or products that may interest you.
In addition, our site utilizes “cookies.” Cookies do not gather any of your personally identifiable information. They do allow us to provide you with a more personalized shopping experience and enable you to fully interact with and complete your transaction on our site.
Lands’ End shares its customer information with its affiliated companies, including Sears and K-Mart. We also may share your information with our business partners (below) in order to provide you with certain services. Finally, we do make our mailing list available to carefully screened companies whose products or services might interest you. If you prefer to have your name withheld, please call us toll-free at 1-800-800-5800 or send an e-mail to websiteinquiry@landsend.com
In addition, Lands’ End cooperates in advertising member networks with other consumer entities where we may communicate your personal information so that select members may inform you about products or services that might interest you. If you prefer to have your name withheld, please call us toll-free at 1-800-800-5800 or send an e-mail to websiteinquiry@landsend.com.
If you first became a Lands' End customer through a transaction with our parent company, Sears, Roebuck and Co., we adhere to Sears’ privacy policy with respect to any personal information that you may share with us and with the business partners (below) that help this site function or assist us in fulfilling your order.
For more about your privacy at Lands’ End, please call us toll-free at 1-800-800-5800 or e-mail us, including your name and mailing address, at myprivacy@landsend.com.
Along with respecting your privacy, Lands’ End diligently strives to keep your personal information safe and secure. (Please see our Security Policy.)
What are cookies?
“Cookies” are small data files that one of our servers sends to your computer via your Web browser when you connect with our Web site. Their primary function is to help us remember you by tracking your browsing sessions, which enables us to collect non-personally identifiable information (such as your IP address, browser type, and domain name, etc.), and provide you with a more relevant shopping experience.
How we use cookies
We use cookies to help process your order through our website and to provide you with a personalized shopping experience. To place an order and complete your transaction on landsend.com, you must have “cookies” enabled on your Web browser. (If you don’t want to enable cookies but would like to place an order, please call us toll free at 1-800-800-5800.) You must also have cookies turned on in order to create a personal account on landsend.com and to access that online account, and to use several of our personalized services such as My Virtual Model™.
Cookies also help us:
• determine which features and tools you use, and which pages you visit on landsend.com
• remember which items you’ve placed in your shopping bag
• enable you to checkout faster if you’ve created an account with us
In addition, we use cookies to provide you with advertisements and promotions across various other websites from Lands’ End based on your web browsing behavior and to similarly allow other entities, in which you may be interested, to provide you with their advertisements and promotions across various other websites. If you would like more information about this specific practice or would like to opt out of participating in this particular practice, please click here.
If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.
Mailing List Preference
If you do not want to have your name shared with non-affiliated companies, or if you no longer wish to receive Lands' End catalogs or e-mails, please call 1-800-800-5800. You can also contact us via e-mail at websiteinquiry@landsend.com. Please include your name and mailing address in the message. If you would like to no longer receive e-mails from Lands’ End, please unsubscribe or click on the “unsubscribe” link included in all e-mails sent by Lands’ End.
Children’s Privacy at Lands’ End
Lands’ End does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use our website with the involvement of a parent or guardian. Moreover, Lands’ End is concerned about the safety of children. Occasionally, Lands’ End may conduct promotions or contests that allow children under the age of 13 to participate. In those instances, we will use reasonable efforts to obtain verifiable parental consent before collecting any personally identifiable information from these participants. Rest assured that Lands’ End will never knowingly request personally identifiable information from anyone under the age of 13 without making reasonable efforts to obtain verifiable parental consent. In addition, Lands’ End will not condition a child’s participation in an event on the provision of more personal information than is reasonably necessary to participate in the activity, and Lands’ End will not sell that information and will only use that information in the manner that we disclose in the promotion or contest. In those instances where Lands’ End collects personal information from a child, that child’s parents or guardians will have the ability to review the information provided by their child by sending an e-mail message to myprivacy@landsend.com or to the e-mail address listed on the landsend.com Web page that collected their child's information. Parents or guardians may also request that Lands’ End not make contact with their child. If such a parental request is received, Lands’ End will make all reasonable efforts to make sure that no communications are sent to the child.
We go to great lengths to keep your financial information private and safe. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. If that security were ever breached, it would cost you nothing — so you can buy online with confidence.
If you have additional questions regarding security at Lands’ End, please call us toll-free at 1-800-800-5800 or e-mail us, including your name and mailing address, at mysecurity@landsend.com.
Your financial information is safe
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly difficult to decipher code, which is processed immediately. In addition, we employ an outside company to "audit" our security and make sure it is trustworthy.
Your transactions are secure
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process. In addition, you may consult the rules established by your browser to learn about other possible features that indicate that you are on a secure internet page.
Your transactions are guaranteed
We guarantee that your transactions are secure when you place an order through the Lands’ End site. In the unlikely event that anything happened with your credit card transaction, you would have no liability for any charges relating to that transaction. Here’s how it works: The Fair Credit Act states that your credit card company can only hold you liable for up to $50 in fraudulent charges to your credit card account. So that it will cost you nothing, Lands’ End will cover any amount up to $50 billed to you by your credit card company for any unauthorized charges to your account, if those charges result from an order you’ve placed on our secure server. Remember to promptly notify us and your credit card company of any fraudulent charges and follow the procedures relating to fraudulent charges outlined in your credit card agreement in order to get this protection. We'll work with your card company to minimize hassle for you. It's Guaranteed. Period.®
By accessing or using any features on landsend.com, you agree to be bound by these terms of service. We may periodically change these terms without providing prior notice. So, we recommend that you read these terms carefully each time you use this website.
Applicable Law
Any dispute relating to the landsend.com website or use or inability to use the landsend.com website (collectively, “Dispute”) will be governed by the laws of the State of Wisconsin, without regard to (i) its conflict of law provisions, (ii) the 1980 United Nations Convention on Contracts for the International Sale of Goods, or (iii) any provision of the Uniform Computer Information Transaction Act as it may be enacted in Wisconsin or any other jurisdiction. Lands’ End will not be liable for and you may not recover consequential, punitive, special, incidental, and/or indirect damages from any claim relating to your use of the landsend.com website.
Mandatory Arbitration
Any Dispute shall be submitted to confidential arbitration in Madison, Wisconsin, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or any other appropriate relief in any state or federal court in the State of Wisconsin, and you consent to exclusive jurisdiction and venue in such courts. Arbitration of any and all Disputes shall be conducted in accordance with the American Arbitration Association rules with a three judge panel. The arbitration award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
No Class Actions
To the fullest extent permitted by applicable law, no arbitration under these terms shall be joined to an arbitration involving any other party subject to these terms, whether through class arbitration or otherwise.
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