How do I
redeem the Lands’ End®
Gift Card?
You'll need your 16-digit Gift Card number and 8-digit PIN code. When you receive
your plastic Gift Card, scratch off the PIN box to see your number. For online
orders, just enter the Gift Card number and PIN code in the appropriate fields
when you check out. When purchasing from our catalogs, the Customer Sales Representative
will ask you for your Gift Card number and PIN code. At Lands' End®, Sears®,
or Kmart® retail stores, redeem the plastic Gift Card or a printed version of
your E-Gift Card by presenting it to the Sales Associate. At Lands' End® stores,
present either the plastic Gift Card or a printed version of the E-Gift Card.
What is a Lands’ End Gift Card?
A Lands’ End® Gift Card comes in two forms: a wallet-size
plastic card and an electronic E-Gift Card. A Gift Card works
like a debit card and can be applied to any Lands' End® purchase
up to the amount for which it was issued, including all merchandise,
shipping charges, taxes or special services like monogramming
and gift boxing. It’s a can’t-miss gift that allows
recipients to pick out exactly what they want!
Plastic Gift Cards are available in designs for all occasions and presented in an attractive packet – with or without a catalog (your choice) – and mailed via USPS. E-Gift Cards are also available in many designs and delivered via e-mail, no catalog included.
Where
can I purchase a Lands' End® Gift Card?
Lands’ End® Gift Cards can be purchased at landsend.com,
by phone (800-800-5800), or in Lands’ End®, Sears® and
Kmart® retail stores.
Can
I redeem a Sears® or Kmart® Gift Card
at Lands' End? Yes! Sears® and Kmart® Gift Cards can be redeemed at landsend.com,
by phone, or in Lands' End® retail stores. You'll need your
16-digit Gift Card number and 8-digit PIN. (Sorry. We cannot
accept Sears® or Kmart® Gift Cards that do not have the 8 digit
PIN or Kmart® cards that have a 19-digit account number.)
How
do I choose the gift-card design I want?
There is a gallery of over 20 appealing designs to choose from, with something appropriate for every occasion. Select the one(s) you want and order online or let our Customer Sales
Representative know which one(s) you'd like by referring to the
design name.
Can
more than one method of payment be applied toward a purchase? Yes. Any combination of Lands' End®, Sears®, and Kmart Gift Cards
and/or credit card may be applied toward your purchase.
Where
can I use the Lands’ End® Gift Card?
You can use the plastic Gift Card for purchases at landsend.com,
with a phone order, and in Lands' End®, Sears® and
Kmart® retail stores.
The E-Gift Card may be used the same as a plastic gift card (please present a
printed version for purchases at Lands’ End®, Sears®, and Kmart® retail
stores). *Sorry, Lands' End Gift Cards are not valid at Lands' End Shops at Sears - Canada.
Do you send a catalog with the Gift Card I order?
When ordering a traditional Gift Card online, you’ll be offered the option to send your recipient a catalog as part of the packet.
E-Gift Cards do not include a catalog.
For the majority of card designs, we’ll send our current main catalog. For two card designs – “Fall Kids” and “Baby” – we’ll include the current Kids’ catalog. If you would like to send a catalog other than the default selection, please call 1-888-462-4704 and a Customer Service Representative will gladly assist you.
How long does it take to deliver a Gift Card or E-Gift Card?
Plastic Gift Cards are sent via USPS Priority Mail generally within 24 hours of your order. Please allow 4-7 days for delivery (add an extra day or two during the holidays). Between Dec. 18 and Dec. 21, we'll automatically upgrade the Gift Card shipping method to Standard Shipping (UPS) at no additional charge. Or, you can upgrade your shipping option any time to Express UPS or Express UPS a.m. for a fee. E-Gift Cards are sent via e-mail and generally arrive in the recipient's in-box within 4 hours.
How
can I check the balance on my Gift Card?
You can check your Gift Card balance online any time at landsend.com. Just look
for the Check Gift Card Balance link on our Gift Card page (this link may be
used to check the balance of Sears® and Kmart® Gift Cards as well). You
can also check your Gift Card balance at any Lands' End®, Sears®, orKmart® retail
store, and by calling our automated Gift Card hotline 24-hours a day: 1-888-816-7040.
Do
Lands’ End® Gift Cards ever expire?
No. As long as there is value remaining on the Gift Card, it
will not expire. You can spend it anytime. And unlike some other
companies, we do not charge a fee for holding on to a card beyond
a specified time.
How
do I return merchandise purchased with a Gift Card?
The same way you return all other Lands’ End® merchandise. If you ask
for a refund on an item, we will issue a new plastic Gift Card for the amount
of the refund. If your purchase was made using a Sears® or Kmart® Gift
Card, we will issue a Lands’ End® Gift Card for the amount of the refund.
Can
I replace a lost or stolen Gift Card?
We will replace a lost or stolen Gift Card if you have the card number OR can
provide the name of the purchaser and the intended recipient. Please call 1-888-462-4704
to report your missing card. If you purchased the card from a Land’ End®,
Sears®, or Kmart® retail store, the card number will be on the receipt.
Unfortunately, without the appropriate customer information or proof of purchase,
we cannot replace lost or stolen Gift Cards.
What
happens if I accidentally delete the e-mail message that contained
an E-Gift Card?
Give us a call at 1-888-462-4704, and we’ll resend the
e-mail.
How can I be sure that the E-Gift Card I sent has been received?
To be certain an E-Gift Card has been received, please check with the recipient.
Most E-Gift Cards are delivered successfully within 4 hours of your order. However, as with all e-mail, a
number of factors could prevent a card from being delivered to a recipient's
in-box. A full in-box, an invalid e-mail address or a spam filter can prevent
an E-Gift Card from reaching its intended recipient. If we are notified that
an E-Gift Card has not been delivered, we will issue a new card.
Can
I add to the balance remaining on my Gift Card?
Not at this time.
When
is my Gift Card activated?
Your card is activated when you receive it. You don’t
have to call us to start using it!
How can I order
a large quantity of Gift Cards for a business?
Please call Lands' End Business Outfitters at 1-877-312-2209.
What
if I still have a Lands’ End® Gift Certificate. Can I
redeem it now?
Yes. You can still redeem Gift Certificates at landsend.com, over the phone or
at Lands' End stores. Unfortunately, they are not redeemable at Sears® or Kmart®.
What
if I spend only part of the amount of the Gift Certificate
and still have a balance on it?
If the balance on
your Gift Certificate is:
a. $5.00 or greater - we’ll send you a Gift Card for the amount*
b. $1.00-$5.00 - we’ll send you a check for the amount*
c. Less than $1.00 – no refund will be issued
*Gift Cards and checks will be sent to your billing address.
Gift
Card vs. Gift Certificate—What’s the difference?
The
Lands’ End® Gift Card is plastic and looks like a credit card. It has
both a 16-digit Gift Card number and an 8-digit PIN number on the back to use
for redemption. Prior to the introduction of Gift Cards, we issued Gift Certificates,
which are paper and look like a birth certificate. It has an 8-digit number
on the front to use for redemption. Although we no longer issue Lands’ End®
Gift Certificates, we still accept them.
Terms
and Conditions Gift Cards can be issued for any amount between minimum of $5.00 and a maximum of $500.
The plastic Gift Card is sent in a packet that includes the name of the sender, the name of the recipient, the amount of the card, an optional gift message and an optional current catalog based on the card design selected by the customer. Gift boxing is not currently available for Gift Cards.
There is no charge for shipping the Gift Card packet by Priority Mail, which normally takes 3-4 business days (please allow an extra day or two during the holiday season). You can select UPS Next Day; you'll be charged only for the upgrade.
For an automated balance inquiry, call 1-888-816-7040. To speak to a Lands' End® representative about your Lands' End® Gift Card or E-Gift Card, call 1-888-462-4704.
