Lands' End is a direct merchant of traditionally styled clothing for the family, soft luggage, and products for the home. We offer products through our catalogs, on the Internet and in our Inlet stores. Our goal is to please our customers with the highest levels of quality and service in the industry, along with an unequivocal ironclad guarantee.

For more detailed information about our company, please follow these links, or contact us:

What's a direct merchant?	Our principles of doing business
About our catalogs	Our business standards
About our stores	Our supplier connection
About landsend.com	Lands' End history
Our dedication to quality	Our Corporate giving policies
Our commitment to service	Employment opportunities
Our guarantee	Remembering Gary Comer

What's a Direct Merchant
As a direct merchant, we work directly with mills and manufacturers, eliminating the markups of middlemen. We pass the savings on to our customers, who shop directly with us — from home or office, by phone, mail, fax or Web. We ship directly to our customers, virtually anywhere in the world. In addition to lower prices, our direct merchant method of doing business makes shopping simpler, faster and more convenient.


Our Catalogs
Titles include:

• The Lands' End Catalog — Our primary catalog featuring a full line of classically styled casual clothing for men and women, including outerwear, swimwear and footwear.
  
• Lands' End Women's Plus Size Collection — Clothing perfectly proportioned to fit women 16W–26W. Along with style and reassuring quality, this collection features rich, natural fibers, beautiful colors and unsurpassed value.
  
• Lands' End Men — A complete line of finely tailored clothing for men, from suits, ties and dress shirts to more casual office attire.


• Lands' End Kids — Quality clothing, freshly styled, to dress kids from head to toe. These fun, colorful classics fit newborns to pre-teens.


• Lands' End School Uniforms — Uniforms and school-appropriate clothing, designed to meet dress-code requirements, in sizes for kids and adults, including Spiritwear, embroidered with your logo for sports, clubs and organizations.


• Lands' End Home — High-quality, classically styled products for the home, with a focus on honest value instead of promotional "white sales."


• Lands' End Business Outfitters (Corporate Sales) — Specially selected Lands' End clothing expertly embroidered with the logo of your company or organization, plus unique gifts and service awards. LEBO dresses everyone from the smallest groups to the world's largest businesses – and everything in between.

• My Virtual Model™ — Lands' End was the first apparel company to offer this innovative shopping tool. You can create a 3-D model of yourself by providing critical measurements, which are then applied to your personal Virtual Model.
  
  Once a virtual model is created, you can use it to "try on" items and outfits, to see how they will look on your body. Outfits can be stored and recalled for later reference. Once created, your model can also be used at other apparel Web sites in the My Virtual Model network, and can be e-mailed to family and friends.
  
  
• Lands' End Live™ — A nifty feature that allows you to talk or "chat" online directly with our famously helpful customer service representatives while shopping at landsend.com.
  
  
• Lands' End Custom™ — Custom-crafted clothing made just for you! Get all the comfort and quality you expect from Lands' End, in styles made to fit only you. Simply answer a few questions about fit preferences and body type, and the garment will be individually tailored and delivered to your door in approximately 2-4 weeks.
  
  
• Swim Headquarters, featuring Swim Finder — Looking for the perfect swimsuit? We have hundreds of options to suit every shape and style preference. No time to browse? Swim Finder instantly sorts through all of our styles to pinpoint the ones best suited for you. Search by suit style, height of leg opening, bra type, body shape, or even "anxiety zones" — body areas you'd like to accentuate or camouflage. Many of our suits also work with My Virtual Model™, so you can see how they'll look on you.
  
  
• Outerwear Headquarters™ and Outerwear Find & Compare — This seasonal, easy-to-use guide to all Lands' End outerwear helps you locate the perfect jacket, coat or parka for any weather conditions. You can also select as few or as many items as you wish for an apples-to-apples comparison of prices and features.
  
  
• Affiliate Network — Like to earn extra revenue on your Web site? You may wish to join the Lands' End Affiliate Network and help direct traffic to the Internet's #1 retail apparel site. Earn a percentage of every sale that results from a click-through from your site. Just click for more information or to sign up.
  

• Lands' End products are produced to our own, internally developed high standards — more stringent than the more general standards used by most of the apparel and home industries. Fabric and material quality, construction details, style, and sizing are constantly being reviewed and improved.
  
  
• The company employs more than 150 quality assurance personnel, each one a specialist in a specific product catagory or categories. They rigourously and continually inspect our products – onsite, at the manufacturers' facilities, and again when products arrive in our warehouse – to ensure that all standards are being met, all the time.
  
  
• Lands' End tests its clothing for a comfortable and consistent fit by trying garments on real people, not just models. For example, more than 100 local children fit-test and wear-test all types of kids' products, offering their advice on fit, style and comfort.
  
  
• In addition to outside, independent testing, we also test fabrics in our own lab, using the most sophisticated processes in the industry.

• Lands' End offers one of the simplest guarantees in the industry — GUARANTEED. PERIOD.® — which allows customers to return items at any time, for any reason, for a full refund of the purchase price or a replacement.
  
  
• Toll-free phone lines for ordering and customer service are open 24 hours a day, 364 days a year.
  
  
• We also receive in excess of 200,000 e-mails every year. Each e-mail receives a personal response, most within 3 hours.
  
  
• Gift Cards and E-Gift Cards are available anytime at landsend.com, with a beautiful design to suit any occasion.
  
  
• Our phone representatives receive 70-80 hours of product, customer service and computer training when hired, and 24 hours each year thereafter.
  
  
• To help you with sizing questions, gift suggestions and wardrobe coordination, our Specialty Shoppers are available 16-1/2 hours a day (7:30 a.m.— midnight, Central Time).
  
  
• We hem and cuff men's and women's trousers free of charge, and it adds only a day or two to your delivery.
  
  
• We supply swatches of fabrics free of charge. Just ask!
  
  
• Lose a button? We have replacement buttons available for most products, free of charge.
  
  
• We offer expert monogramming and gift boxing services at a nominal cost.
  
  
• The company's Lost Mitten Club will replace any child's mitten lost in the same season as purchase at half the price of a pair, with free shipping.
  
  
• Most in-stock orders leave the Lands' End distribution center the next business day after they're ordered.
  
  
• Our Standard Shipping takes 2-3 business days (plus 1-2 business days for processing) to the 48 contiguous states and 2-4 business days (plus 1-2 business days for processing) to Hawaii and Alaska.