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The Lands’ End guarantee has always been an unconditional
one. It reads: “If you’re not satisfied with any item,
simply return it to us at any time for an exchange or refund of
its purchase price.” We mean every word of it. Whatever.
Whenever. Always. But to make sure this is perfectly clear, we’ve
decided to simplify it further. Guaranteed. Period.®
I'd like to return this taxi, please.
As you’d expect, over the years our guarantee has been put
to the test. We’ve been given countless opportunities to
demonstrate our commitment to customer satisfaction and our willingness
to stand behind the products we sell – though none more demonstrative
than the return and refund of an original London taxi.
Featured on the
cover of our 1984
holiday catalog,
the taxi was purchased
for $19,000 by
a Kansas native
as a gift for her
husband (an avid
car collector).
In 2005, her husband
contacted Lands’ End
and expressed interest
in returning the
car for a full
refund. Of course,
we obliged – because
whether your purchase
includes a tote
or a taxi, your
satisfaction is
Guaranteed. Period.®
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