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If you shop
for Lands' End merchandise and place your orders exclusively through landsend.com,
or if you were introduced to Lands' End through our parent company, Sears,
Roebuck and Co. (click
here for information on Sears' privacy policy), any personal information
that you may share with us (and with the business partners
that help this site function or assist us in fulfilling your order) is kept
absolutely private. Neither your name nor anything about you is sold or
shared with any other non-affiliated company or agency.
If you place orders by mail or phone, we do make our mailing list available
to carefully screened companies whose products or services might interest
you. If you prefer to have your name withheld, please call us toll-free at 1-800-800-5800. Additionally, if you receive Lands' End catalogs and would like to unsubscribe, call 1-800-800-5800 or send an e-mail to websiteinquiry@landsend.com and we will remove your name as quickly as possible.
We do, of course, ask you for certain kinds of personal
information in order to provide the services you request. And to place an order on our site, use most shopping tools, and access personalized services, you must have cookies enabled.
To learn how we keep your personal information safe and secure, please see
our Security
Statement.
To learn more about your privacy at landsend.com, please click on the appropriate
text links above. If you have further questions specific to our Web site, please call our Internet customer service group toll-free
at 1-800-963-4816 or e-mail us, including your name and mailing address,
at websiteinquiry@landsend.com.
Types of personal information we may gather
- Purchases — When you place an order, you give us your
name, address, phone number or e-mail address plus credit card information.
If you create a Personal Shopping Account with us, so that you may
place orders more conveniently, you authorize us to store your name
and shipping address(es), and optionally, credit card and billing information.
- Catalog
requests — We need your name and address in order to mail
you a catalog. We also require a phone or e-mail contact, in case the
address is wrong. To stop receiving catalogs, simply call
1-800-800-5800.
- E-mail
newsletters — We need your e-mail address. It will never
be shared with or sold to anyone. Subscriptions can be cancelled
at any time.
- Online
services — Several of our optional services involve storing
personal information — your Personal Shopping Account, My Virtual
Model™, Lands' End Live™ and Shop with a friend™. This
is for your convenience only. The information is not used for any other
purpose.
What are cookies?
“Cookies” are small data files that your Web browser reads and stores on your hard
drive when you connect with our Web site.
Their primary function is to help us remember you – and specifically, the computer
and Web browser you’re using – by collecting non-personally identifiable information
(such as your IP address and browser type). This allows us to provide you with a
better, more relevant shopping experience.
How we use cookies
We use cookies to help process your order through our Web site and to provide you
with a personalized shopping experience. To place an order and complete your
transaction on landsend.com, you must have cookies enabled on your Web browser.
(If you don’t want to enable cookies but would like to place an order, please call us
toll free at 1-800-963-4816.) You must also have cookies turned on in order to create
a personal account on landsend.com and to access a personal account. Most all of our
personalized services and shopping tools also require that you enable cookies to
experience their full functionality.
Cookies also help us:
determine which features and tools you use, and which pages you visit on landsend.com
remember which items you’ve placed in your shopping bag
enable you to checkout faster if you’ve created an account with us
We do not use cookies to glean any personal information about you or track your movements on the Internet outside of those pages you visit on landsend.com. If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.
Our Business Partners
In order to ship and track merchandise, we
make your name and address available to such companies as United Parcel
Service, Federal Express and the U.S. Postal Service. If you choose to
use My Virtual Model™,
your model's information is stored in that supplier's database. (Remember,
you can use your Model at other participating Web sites.) In no instance
are these business affiliates allowed to use your personal information
for any other purpose.
Removing your name from mailing lists
If you do not want
to have your name traded with non-affiliated companies, or if you no longer wish to receive Lands' End catalogs, please call 1-800-800-5800.
You can also contact us via e-mail at websiteinquiry@landsend.com.
Please include your name and mailing address in the message.
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