There's no denying the connection Lands' End shares with its customers. Our products are a welcome part of their lives, whether you find us on the playground, in a beach tote or under the Christmas tree. Our people help customers make graduations and birthdays, weddings and ordinary Monday afternoons a little more special. And we treasure that.
Tell us your story. Send us an email. Call, tweet or post. We'd love to hear from you.
Knowing that every question answered and polo sold is another incredible story, beloved hand-me-down or must-have fashion moment in the making. Just read on to see what we mean:
A husband called to say the package containing his wife's Christmas gift had been stolen off his front porch. We said we'd replace it for free and ship it fast. No questions asked.
A house fire is hard. Insurance paperwork's even harder. So we surprised one customer with a little help: old catalogs (for itemizing lost belongings) and a luxurious robe and towel set (for some much-needed comfort).
A teacher from South Dakota tweeted that she loved the Lands' End product map of the USA and wished she could have a poster-size version for her classroom. We sent her a larger version of the map, along with two beach towels as giveaways for students and some chocolate candy as a thank you for this sweet tweet.
One Facebook friend told us: "I added and removed eight different diaper bags to our registry over the course of three months. None of them were exactly what I wanted: durable, lots of pockets, cute but unisex enough that [my husband] would carry it, not so pricey that I'd cringe every time the baby threw up on it. Lands' End totes are all that with enough room left over for your bag of chips."
While talking to one mother, our Customer Care Specialist Amanda discovered that the woman's little girl was recovering from a serious car accident. The girl was in swim therapy while awaiting plastic surgery to repair scars on her legs. Touched by the family's bravery, Amanda arranged to send the girl a pink polka-dot two-piece bathing suit and beach towel to make her daily water therapy more fun. After receiving the surprise care package, the mom called Lands' End to say she was overcome with emotion when she saw the bathing suit and handwritten note from the customer care specialist.
This Lands’ End story is epic. When NASA’s Mars rover Curiosity finally landed on the Red Planet after ten months in space, Lands’ End was there. (Well, sort of.) Our Business Outfitters team helped outfit NASA’s Mission Control with 600 crisp Lands’ End polos just in time for the August 5, 2012 landing celebration. Each shirt was embroidered with the historic date and an image of Curiosity—making our landmark shirts the most comfortable commemoratives in the country…and the cosmos.
While ordering swim items for a family trip, one customer told our Customer Care Specialist Joanne that she had served in the military—the majestic navy tote she had just purchased was going to be a Memorial Day gift for herself. Joanne thanked her for her service to our country. Then she took it a step further. Joanne decided to send this servicewoman a beach chair and anchor necklace to put something behind the words of thanks.