I will never be critical of any action you take on behalf of a customer.
- Gary Comer, Founder
For most companies, legendary service is just that: a thing of the past. Not for Lands' End. We built our company on the belief that every customer deserves our absolute best. And that's just what we deliver, each step of the way.
We listen to our customers. We swap stories. And we build loyal relationships you won't find anywhere else.
Knowledgeable Customer Care
The average tenure of a Lands' End customer service associate? Ten years. Our customer care specialists are renowned for their helpfulness and product knowledge. That's because each member of our team receives more than 65 hours of training, until they know the cut, color, durability and origins of every product we make.
Here are just a few of the not-so-standard services we offer:
Out-of-Stock SearchesIf a current-season item is out of stock, call us. We'll try to find it for you.
Button ReplacementTap our stash of extra buttons, available for almost every product.
Hems & CuffsWe tailor trousers free of charge. It only adds a day or two to delivery.
Monogramming & Gift BoxingWe'll help make your purchase special for a nominal fee.
Free SwatchesLands' End offers free swatches of all our fabrics. Just ask.
The Lost Mitten ClubWe replace in-stock styles for half the pair price. Shipping is free.
More Lands' End Stories:
Lands' End Free Hemming
How to tie a scarf.
Lands' End Kids' Squall—up close & personal.
Behind the Label
Gloves for Garrett:
When one customer shared how difficult it was to find gloves that fit her eight-year-old son Garrett (who was missing a finger on each hand) on Facebook, Customer Care Specialist Raija Harrington sprang into action. She shared the post with supervisors, who shared the post with our glove makers, who made a sample glove. A few weeks and some minor adjustments later, Garrett was sporting his new gloves.
Giving back is in our DNA. See how Lands' End employees are making a difference.Read on
“I tried to get my mom to start ordering from the website and she refused. She said she wouldn't get to talk to the super-nice people at customer service then. They will check every nook and cranny for something that you are looking for.”
“I left the store a happy camper.”
A half century of doing our very best makes for a lot of good stories.Read on