For most companies, legendary service is just that: a thing of the past. Not for Lands' End. We built our company on the belief that every customer deserves our absolute best. And that's just what we deliver, each step of the way.
We listen to our customers. We swap stories. And we build loyal relationships you won't find anywhere else.
The average tenure of a Lands' End customer service associate? Ten years. Our customer care specialists are renowned for their helpfulness and product knowledge. That's because each member of our team receives more than 65 hours of training, until they know the cut, color, durability and origins of every product we make.
Here are just a few of the not-so-standard services we offer:
If a current-season item is out of stock, call us. We'll try to find it for you.
Tap our stash of extra buttons, available for almost every product.
We tailor trousers free of charge. It only adds a day or two to delivery.
We'll help make your purchase special for a nominal fee.
Lands' End offers free swatches of all our fabrics. Just ask.
We replace in-stock styles for half the pair price. Shipping is free.
Lands' End Free Hemming
How to tie a scarf.
Lands' End Kids' Squall—up close & personal.