Sustainability

People

Green Committee - As part of Lands' End's ongoing commitment to sustainability, a cross-functional group of employees, lead by a member of Lands' End's executive leadership team, works to ensure all facets of the business are focusing on green endeavors.

Earth Hour - Lands' End participated in its first ever Earth Hour on March 28, 2009. More than 1500 employees from across the globe took action against global warming by shutting off their lights for one hour.

Earth Week - Earth Day is observed nationwide on April 22, but Lands' End decided to raise environmental awareness all week long through a number of activities. Activities throughout the week included an Environmental Wellness Fair, featuring green-focused organizations and companies; a company-wide Earth Trek walk/run; the return of our 'bike to building' bikes; and of course, the launch of the new Guaranteed. Green. Intranet site. The site was created to not only inform employees on company-wide green initiatives and accomplishments, but also to act as an interactive resource for employees to share ideas, tips, and stories.

'Make a Difference' Employee Contest - Through Lands' End's 'Make a Difference' contest, employees from across the company, including our international locations, were chosen to participate in a volunteer event on Earth Day, April 22. At each Lands' End location, selected employees provided assistance to an environmental cause within the community on paid time.

Conservation

Catalog Paper Consumption - Lands' End has implemented a multi-year initiative to reduce paper consumption by sending smaller catalogs to better-defined customer segments based on those customers' preferences.

• From 2004 through 2008, Lands' End reduced its overall US catalog paper consumption by more than 50%. We've accomplished this through a number of efforts and we are constantly improving our technology to achieve even greater gains in this area.
• Lands' End offers customers the option to select the number of catalogs they receive each year (once a year, quarterly or bi-monthly).

Certified Fiber - Lands' End believes in the responsible use of natural resources. Our preference is to work with suppliers that practice sustainable forestry. We continue to work within the supply chain to promote certification of forests and the use of chain of custody certification to track the certified fiber. We have increased the use of certified fiber we use and the amount of recycled paper used in our catalog materials.

Post-consumer content - Lands' End catalog cover paper now contains at least 10 percent post-consumer recycled content. Additionally, the company has used 30 percent post-consumer waste copy paper at our corporate office for the past ten years.

Shipping to Customers - Lands' End is improving how we ship our products to customers. Between 2003 and 2008, we've reduced the amount of corrugated cardboard packaging we use by 25 percent year over year. Additionally, the corrugated cardboard we do use contains 45 percent recycled fiber.

Ride Share Program - Lands' End has a ride share program to match employees interested in carpooling.

Guaranteed. Green. Garden: - Lands' End launched a community gardens at each of its Wisconsin campuses. Plots of varieties of sizes are available for employees and their families. Individuals and departments are growing vegetables and flowers for personal use and to donate.

Bikes are available for travel between the buildings on the Dodgeville campus to encourage employees to not use cars.

Facilities

Recycling and Waste Management - Lands' End has a broad range of recycling and waste management initiatives at our corporate office to address paper products, aluminum cans, glass and plastic as well as printing operations, maintenance operations, disposal of non-recyclables and water management. We consistently monitor our efforts in each of these areas and constantly look for improvements.

• In 2008 Lands' End recycled 193 tons of paper and 3,951 tons of corrugated cardboard.
• Lands' End implemented water saving measures at our corporate office by installing motion sensor faucets.
• Approximately 3.5 tons of unusable electronic equipment was refurbished or recycled.
• Additionally, the company has used 30 percent post consumer waste copy paper at our corporate office for the past ten years.

Purchasing Recycled Products - is a significant component of the larger recycling picture. Lands' End continues to maintain an assertive program to buy non-catalog paper products made from recycled materials. Other materials purchased with recycled content include: re-charged laser printer cartridges, file folders, paper towels, toilet paper, trash cans, pencils, letter holder trays and brown manila envelopes.

Printer Default Settings - Lands' End has changed default settings for printers to turn off cover sheets and to print to both sides of a sheet of paper.

Power Management - Lands' End implemented network software that shuts down idle workstation computers at night and on weekends. Also, the facilities team unplugged unused appliances. 'Save Energy' signs hang in all campus conference rooms to encourage employees to turn off the lights when leaving a room. At Lands' End Inlets, the store teams have worked to removed large light box graphics, which eliminated fluorescent lights, added LED lighting and sign timers. They also replaced thermostats in many stores with programmable thermostats.

Technology

Green Email Order Confirmation - This Spring Lands' End launched an improved email order confirmation for landsend.com orders. It is 25% shorter than the previous version, allowing up to three items purchased to print on a single page.

Green Aisles - Successfully Lands' End created 'green aisles' at our call centers. Green aisles feature workstations that are totally paperless - no paper catalogs, flyers, calendars, or notes posted on cubby walls are used.