Multichannel

Three convenient ways to shop: By Phone, Digitally and In Person

We invite customers to shop through whatever channel they find most convenient – by phone, digital device or in person at one of our retail stores. No matter how you reach Lands’ End, you’ll find quality products at genuine values – and everything we sell is GUARANTEED. PERIOD.®

By Phone

Since 1963, we have believed that what is best for our customers is also best for our company. As a result, our customers have learned to expect a high level of service at all times – from the initial call, to receiving advice on the products we sell, to speedy shipping, to our no-hassle return policy. We were one of the first to offer a toll-free number for ordering and customer service, which is now available 24 hours a day, 364 days a year. Feel free to call us anytime. We’ll even pay for the call. 800.800.5800.

Online & Mobile

We launched landsend.com in 1995, making us one of the first apparel companies in the U.S. with an Internet presence. As technological capabilities have grown, we’ve adapted and grown, too, so that our customers can interact with us online, and via cell phone, iPad and other mobile devices. We’re committed to continually developing new applications and tools for our website and digital channels so you can shop with us, track your order, check your order history or contact us – anytime, anywhere, any way you choose.

In Person

Now you can experience our legendary customer service in person at over 200 Lands’ End Shops at Sears all over the US, and at our Lands’ End Inlets. Our knowledgeable associates will gladly answer any questions you might have or help you find the right size. While you’re there, you can try on your favorite styles, make a free catalog or Internet return, or pick up a Gift Card. And when you place an order from one of the conveniently located in-store kiosks, you’ll even get free shipping.