Awards & Recognition
Lands' End has been recognized in the 2007, 2008 and 2009 National Retail Federation Foundation/American Express Customer Service Survey. The nationwide survey asks "Which retailer delivers the best customer service?"
In 2009, Lands' End was named a service winner in the E-tailing Group's 11th annual Mystery Shopping Study of the top 100 online retailers. The company was one of only nine to pass the study's nine main criteria including customer service must adequately and correctly answer an e-mail question within 24 hours; it takes six or fewer clicks to checkout; and an e-mail shipping confirmation and order confirmation are sent.